Tech Help Tuesday #7

Hey, hey people, it’s time for your monthly tech help fix here at The Blog Genie HQ.

I don’t know about yours but my social media feeds are full of Halloween. Halloween crafts, pumpkins costumes and loads more!

If you’re looking for Halloween resources for your blog you should definitely check out my Halloween blog resources board over on Pinterest.

I’m going to get stuck right in to this months Tech Help Tuesday questions, so here goes.

I’m locked out of my site, what do I do?

Rachel from Life As Mrs B sent me this. 
When I try to log in to my WordPress site I get this message:

Access from your IP address has been blocked for security reasons. Please contact your administrator.

OK so first off take a deep breath. I know how worrying it is when you see this kind of message when you’re trying to log into your WordPress blog. Believe me when I say I feel like I’ve had near-heart attacks a few times when they’ve come up on my own sites. Know matter how experienced you are with tech and WordPress, your heart still skips a beat.

When you get messages like this it’s usually down to a dodgy plugin. If ever you suspect a plugin to be causing you problems there’s an easy way to find out.

Log into your host (Siteground, Bluehost, TSOHost) and go to your file manager. Depending on your host it might not be called file manager, on 1&1 host they call it the WebSpace. Basically you want to get to the bit where you can see all your files and folders listed.

Once you’re there we want to find the Plugins folder, which you should find by expanding the following folders in this order:

public_html (if you can’t see it listed you’re probably already there) > wp-content. When you expand those folders you should see the plugins folder.

Click on the plugins folder and rename it, usually I just add _old to the end. This will deactivate every plugin on your blog. They’ll still be there, they just won’t be activated.

So now you want to head on over back to your blog and log in to your WordPress dashboard. Once you’re logged in, go to the Installed Plugins screen you’ll see that all your plugins are still there.

If you get a screen that looks like the one in the screen shot below, just head on back over to your host and change the name of the folder that you just renamed, back to Plugins. Then when you go back to the Plugins page and refresh, you should find a list of your plugins all deactivated.

To work out which was the problem plugin, activate them one by one. If you get the message again, you know that the last plugin you re-activated was the problem. Just head on back to your web host, rename the folder as you did before to deactivate all your plugins and then delete it.

How do I add subheadings to my blog posts?

Helen from Twins, Tantrums and Cold Coffee asked:

How do I put subheadings into a post on WordPress?

In Gutenberg there are Heading blocks, which let you choose what size heading you want from the larger H2 to the smaller H4 (the main title at the top of the visual editor is an H1 – you only want one of those in your post).

Using the classic WordPress editor, type the text that you want to use for your sub heading then highlight it and choose the heading size you want from the drop down list at the top of the editor.

So that’s it for October’s Tech Help Tuesday. If you have any questions that you’d like me to answer and be featured next month please leave a comment or send me an email at

You may also enjoy:

Swift Performance WordPress Plugin Review

7 Essential WordPress Plugins for Mum Bloggers

3 ways WordPress blocks can save you time for your business

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